Cisco New 2024 700-805 Test Tutorial (Updated 54 Questions)
700-805 Exam Questions Dumps, Selling Cisco Products
Cisco 700-805 exam is an essential certification exam for individuals who are looking to gain expertise in managing the renewals process for Cisco products and services. Passing 700-805 exam is a requirement for individuals who wish to become a Cisco Renewals Manager. Cisco Renewals Manager certification is globally recognized and highly valued by employers, which can lead to better job opportunities and higher salaries for individuals who hold this certification.
NEW QUESTION # 25
What is the primary measurement of success for a Renewals Manager?
- A. renewal success rate
- B. percentage of contracts closed
- C. upsell percentage
- D. iARR rate
Answer: C
NEW QUESTION # 26
Which statement best describes an Ask the Expert session?
- A. A pre-recorded webinar from an expert
- B. A hosted educational webinar with live expert Q and A
- C. A 24-7 phone line providing expert advice
- D. A one on one coaching engagement covering specific use cases
Answer: C
NEW QUESTION # 27
Which task should a Renewals Manager perform during the Prospect phase?
- A. Terms negotiation
- B. Review new opportunities
- C. Risk Assessment
- D. Risk mitigation
Answer: C
NEW QUESTION # 28
Who do renewals managers (rms) work with?
- A. Rms work with service delivery teams and monitor engagements.
- B. Rms work by themselves to develop a high level view customer requirements and objectives.
- C. Rms work with pre-sales engineers and build customer solutions.
- D. Rms work with account managers to drive ongoing revenue risk assessments and plays.
Answer: D
NEW QUESTION # 29
What support should an RM take from the CSM?
- A. Book customer-service briefings.
- B. Communicate new greenfield opportunities.
- C. Communicate value and the impact of Cisco solutions.
- D. Oversee the closure of contracts.
Answer: C
NEW QUESTION # 30
Which discussion point helps up sell a customer?
- A. Discuss your prior ties and why you need the sale.
- B. Focus on how much it will cost the customer.
- C. Discuss changes in the network and identify any uncovered additions to the network.
- D. Focus on what the customer already has covered on the network.
Answer: C
NEW QUESTION # 31
Which two factors drive subscription value for customers? (Choose two)
- A. freeware offers
- B. training access
- C. bundling of software and hardware
- D. continuous access to innovation
- E. up to date security protection
Answer: D,E
Explanation:
Two factors that drive subscription value for customers are up to date security protection and continuous access to innovation. These factors reflect the benefits that customers can gain from subscribing to Cisco products and services, such as:
Up to date security protection: Customers can enjoy the peace of mind that their networks, devices, and data are always protected from the latest threats and vulnerabilities. Cisco provides regular security updates, patches, and enhancements to its products and services, as well as proactive threat intelligence and prevention. Customers can also leverage Cisco's security portfolio, which covers the entire network from edge to cloud, and provides integrated solutions for identity, endpoint, cloud, email, web, and network security.
Continuous access to innovation: Customers can access the latest features and functionalities that Cisco delivers through its products and services, without having to purchase new hardware or software licenses. Cisco provides frequent software updates, upgrades, and releases that introduce new capabilities, improve performance, and optimize user experience. Customers can also take advantage of Cisco's innovation ecosystem, which includes partners, developers, researchers, and customers who collaborate to create cutting-edge solutions for various industries and use cases.
NEW QUESTION # 32
Which area of the Success Plan is the Renewal Manager responsible?
- A. Solution Renewal
- B. Adoption Barriers Overcome
- C. Success Plan Hypothesis
- D. Barriers Predicted
Answer: A
Explanation:
The area of the Success Plan that the Renewal Manager is responsible for is Solution Renewal. The Success Plan is a document that captures the account team's strategy and actions to achieve customer success. It defines the customer's desired outcomes, identifies the potential barriers and risks, outlines the key milestones and deliverables, and assigns roles and responsibilities to the account team members. The Solution Renewal area of the Success Plan covers the activities related to renewing the customer's contract, such as reviewing the current solution, assessing the customer's satisfaction and value realization, proposing any improvements or enhancements, negotiating the terms and conditions, and executing the renewal agreement. The Renewal Manager is in charge of leading and managing the Solution Renewal area of the Success Plan, as well as collaborating with other account team members, such as Customer Success Managers, Account Executives, or Sales Engineers.
NEW QUESTION # 33
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
- A. set up billing
- B. order new services
- C. change Customer Address
- D. view and manage their contracts
- E. download hardware, software and services datasheets
Answer: C,D
Explanation:
According to the CCW-R User Guide5, some of the actions that a partner or customer can perform within CCW-R are:
Change Customer Address: This allows the user to update the customer address information for a quote or an order.
View and Manage their Contracts: This allows the user to view their contract details, status, expiration date, product coverage, etc., as well as request a quote or renew their contracts.
NEW QUESTION # 34
Which statement best describes the Success Plan?
- A. a tool for report ng actions to management
- B. a document capturing a comprehensive view of all customer health scores
- C. the blueprint for account teams to achieve customer success
- D. a shareable document that captures all account activities
Answer: A
NEW QUESTION # 35
Which statement best describes an Accelerator?
- A. A one-on-one deep dive on network issues
- B. A one-on-one coaching engagement covering specific use cases
- C. An on-call service for customer support
- D. A hosted one-to-many educational webinar with live expert Q and A
Answer: B
Explanation:
An Accelerator is a one-on-one coaching engagement covering specific use cases that Cisco offers to its customers and partners to help them implement new technology faster and more easily. An Accelerator is a remote session with a fixed scope and a demonstrable benefit at completion. An Accelerator can cover topics such as design, configuration, migration, integration, optimization, or troubleshooting of Cisco products and solutions. An Accelerator is different from an on-call service, a deep dive on network issues, or a hosted webinar, which are not part of the Cisco Accelerator program
NEW QUESTION # 36
Which licensing model represents the highest value?
- A. Transactional
- B. Enterprise Agreements
- C. Subscription
- D. Pay as you go
Answer: B
Explanation:
Enterprise Agreements (EAs) represent the highest value for customers who want to simplify their software licensing and management across their organization. EAs provide customers with:
Unlimited access to a suite of Cisco software products within a defined technology domain for a fixed term and price The ability to deploy software anytime, anywhere, without additional costs or approvals The flexibility to grow and adjust their software usage without overage fees or penalties The convenience of co-terminating all their subscriptions at the end of the EA term The option to include Cisco services and support in their EA2
NEW QUESTION # 37
Which product addresses network segment a in issues and is comprised of Viptela and Meraki products?
- A. Security applications
- B. SD-WAN
- C. Tetration
- D. Cloud services
Answer: B
NEW QUESTION # 38
Which three financial metrics are critical in renewing subscriptions? (Choose three.)
- A. net new sales
- B. close rate
- C. annual re curing revenue
- D. renewal rate
- E. training costs
Answer: C,D,E
NEW QUESTION # 39
What does iarr measure?
- A. Our ability to increase renewal rates through pricing controls
- B. Our ability to expand upon existing customer value
- C. Our ability to monitor product utilization,and financial growth collectively
- D. Our ability to internally align renewable resources
Answer: B
NEW QUESTION # 40
Which action can a Renewals Manager take to drive value in the account?
- A. Manage and mitigate renewal risk.
- B. Removing adopt on barriers.
- C. Align partners on training.
- D. Def ne the account forecast.
Answer: A
NEW QUESTION # 41
Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?
- A. Tetration
- B. Stealth watch
- C. Meraki
- D. App Dynamics
Answer: B
Explanation:
Stealthwatch is one of the Cisco Security product offerings that focuses on identifying abnormal or suspicious network behaviors, which can help customers with:
Detecting and responding to advanced threats across their network
Gaining visibility and control over their network traffic and activity
Improving their network performance, security, and compliance
NEW QUESTION # 42
Which statement is the most accurate description of the Health Index?
- A. an ongoing measurement of several key customer health indicators
- B. a measurement tool for resolving specific product quality issues and adoption barriers
- C. an ongoing measurement of customer sentiment
- D. a tool for service providers to determine what stage of the lifecycle to offering training solutions
Answer: A
Explanation:
the Health Index is:
An ongoing measurement of several key customer health indicators, such as adoption, satisfaction, retention, and expansion A tool that helps Cisco and partners monitor and improve customer outcomes and experiences A score that ranges from 0 to 100, where higher scores indicate better health
NEW QUESTION # 43
Which statement is the most accurate description of the Health Index?
- A. An ongoing measurement of customer sentiment
- B. An ongoing measurement of several key customer health indicators
- C. A tool for service providers to determine what stage of the lifecycle to offering training solutions
- D. A measurement tool for resolving secific product quality issues and adoption barriers
Answer: C
NEW QUESTION # 44
What is the Cisco definition of a Reusable Non-Standard Discount (RNSD)?
- A. A discount applied to Cisco products and/or service list pricing and for a continual or ongoing basis.
- B. A discount applied to refurbished or reused Cisco hardware that includes service contracts.
- C. A priority discount applied to third-party products for perpetuity.
- D. A limited time discount applied to Cisco products and/or services.
Answer: D
NEW QUESTION # 45
Which success indicator for a Renewals Manager is valid?
- A. stabilized customer satisfaction scores
- B. new product introductions
- C. increased deployment of licenses
- D. on-time renewal
Answer: D
Explanation:
A success indicator for a Renewals Manager that is valid is on-time renewal. On-time renewal measures the percentage of customers who renew their contracts with Cisco before or on the expiration date. On-time renewal reflects the Renewals Manager's ability to retain customers and revenue, as well as to increase customer satisfaction and loyalty. On-time renewal also reduces the risk of losing customers to competitors or alternative solutions. On-time renewal is calculated by dividing the number of customers who renew on time by the number of customers who are eligible to renew in a given period. On-time renewal is different from other metrics such as increased deployment of licenses, stabilized customer satisfaction scores, or new product introductions, which are not directly related to the Renewals Manager's role or performance.
NEW QUESTION # 46
How does Cisco define ATR?
- A. Contracts/subscriptions that are available to renew.
- B. Any customer agreement where attrition has been an issue.
- C. ATR is the sum of RP ad iarr , minus the attrition rate.
- D. Contracts/subscriptions that have attrition terms revoked.
Answer: A
NEW QUESTION # 47
Which service offering assists the customer in preparing for emerging industry trends?
- A. Advisory
- B. Training
- C. Trending Technical
- D. Managed
Answer: A
NEW QUESTION # 48
Which statement best describes an Ask the Expert session?
- A. A pre-recorded webinar from an expert
- B. A one on one coaching engagement covering specific use cases
- C. A 24-7 phone line providing expert advice
- D. A hosted educational webinar with live expert Q and A
Answer: B
NEW QUESTION # 49
Which task is the responsibility of the Renewals Manager?
- A. managing the Success Plan
- B. billing recurring revenue contracts
- C. driving adoption of specific technologies
- D. managing recurring revenue risk
Answer: D
Explanation:
one of the tasks that is the responsibility of the Renewals Manager is to manage recurring revenue risk, which includes:
Identifying and prioritizing renewal opportunities and challenges
Developing and executing renewal strategies and plans
Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention Negotiating and closing renewal deals
NEW QUESTION # 50
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