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NEW QUESTION 22
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
- A. quote delivery
- B. billing
- C. proposal build
- D. deal strategy
Answer: A
NEW QUESTION 23
Which group of products are enterprise networking products?
- A. Salesforce, Box, AWS
- B. Routing, Switching, Access Points
- C. WAN, LAN, Wireless
- D. iWAN, Viptela, Meraki
Answer: B
NEW QUESTION 24
Which task is the responsibility of the Renewals Manager?
- A. managing the Success Plan
- B. managing recurring revenue risk
- C. billing recurring revenue contracts
- D. driving adoption of specific technologies
Answer: A
NEW QUESTION 25
Which success indicator for a Renewals Manager is valid?
- A. increased deployment of licenses
- B. stabilized customer satisfaction scores
- C. new product introductions
- D. on-time renewal
Answer: B
NEW QUESTION 26
What is the Cisco definition of a Reusable Non-Standard Discount (RNSD)?
- A. A limited time discount applied to Cisco products and/or services.
- B. A priority discount applied to third-party products for perpetuity.
- C. A discount applied to Cisco products and/or service list pricing and for a continual or ongoing basis.
- D. A discount applied to refurbished or reused Cisco hardware that includes service contracts.
Answer: B
NEW QUESTION 27
Which discussion point helps up sell a customer?
- A. Focus on what the customer already has covered on the network.
- B. Focus on how much it will cost the customer.
- C. Discuss your prior ties and why you need the sale.
- D. Discuss changes in the network and identify any uncovered additions to the network.
Answer: D
NEW QUESTION 28
Which statement best describes the Success Plan?
- A. a document capturing a comprehensive view of all customer health scores
- B. a tool for report ng actions to management
- C. a shareable document that captures all account activities
- D. the blueprint for account teams to achieve customer success
Answer: A
NEW QUESTION 29
Which two factors drive subscription value for customers? (Choose two)
- A. bundling of software and hardware
- B. freeware offers
- C. up to date security protection
- D. continuous access to innovation
- E. training access
Answer: C,D
NEW QUESTION 30
Which architecture addresses customer needs for voice, video, and data?
- A. Data Center
- B. Collaboration
- C. Enterprise networking
- D. Security
Answer: B
NEW QUESTION 31
Which strategy contributes to the successful renewal of service contracts?
- A. Offer discounts.
- B. Discount multi-year service agreements.
- C. Communicate product performance, pricing, and position.
- D. Lock in revenue streams through co-termination.
Answer: C
NEW QUESTION 32
Which product addresses network segment a in issues and is comprised of Viptela and Meraki products?
- A. Cloud services
- B. Tetration
- C. Security applications
- D. SD-WAN
Answer: D
NEW QUESTION 33
Which approach should be applied when renewing a quote?
- A. Concerns led approach
- B. Reward led approach
- C. Product led approach
- D. Solutions led approach
Answer: D
NEW QUESTION 34
Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?
- A. Tetration
- B. App Dynamics
- C. Meraki
- D. Stealth watch
Answer: D
NEW QUESTION 35
An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users. The customer has expressed the intention to grow both groups and needs a compelling and simplified proposal.
Which Cisco offer represents the best value for the customer?
- A. Suggest as implied discount DSA with the total of licenses from each product Cisco One and Webex.
- B. Prepare a Partner Branded Managed Service deal.
- C. Propose to migrate to perpetual model.
- D. Ask Cisco team to engage into a Smart Account or Enterprise Agreement and propose a creation of a Customer Success Plan.
Answer: D
NEW QUESTION 36
How does Cisco define AT R?
- A. Any customer agreement where attrition has been an issue.
- B. ATR is the sum of RR and iARR, minus the attrition rate.
- C. Contracts/subscriptions that have attrition terms revoked.
- D. Contracts/subscriptions that are available to renew.
Answer: D
NEW QUESTION 37
What is the key implication on-time renewals have for an IT provider company?
- A. improved customer satisfaction
- B. recurring business is preserved
- C. no major impact if sales are on plan
- D. incentives will be paid
Answer: A
NEW QUESTION 38
Which three financial metrics are critical in renewing subscriptions? (Choose three.)
- A. renewal rate
- B. net new sales
- C. close rate
- D. annual re curing revenue
- E. training costs
Answer: A,D,E
NEW QUESTION 39
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.
What is the annual recurring revenue (ARR) for each?
- A. $1000 and $1000
- B. $3000 and $3000
- C. $1100 and $3300
- D. $1000 and $3000
Answer: D
NEW QUESTION 40
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
- A. view and manage their contracts
- B. download hardware, software and services datasheets
- C. change Customer Address
- D. set up billing
- E. order new services
Answer: A,C
NEW QUESTION 41
Who do Renewals Managers (RMs) work with?
- A. RMs work with account managers to drive ongoing revenue risk assessments and plays.
- B. RMs work with pre-sales engineers and build customer solutions.
- C. RMs work by themselves to develop a high level view customer requirements and objectives.
- D. RMs work with service delivery teams and monitor engagements.
Answer: D
NEW QUESTION 42
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