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Exam Code: HP5-B04D
Exam Name: Delta - Selling HP Printing and Personal Systems Hardware
Updated: Jul 19, 2026
Q & A: 150 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Selling and Value Proposition | 20% | - Customer Needs Assessment - Competitive Differentiation |
| Topic 2: HP Personal Systems Hardware | 35% | - Workstations and Thin Clients - Mobility and Connectivity Features - Commercial Notebooks and Desktops |
| Topic 3: Solutions and Services | 10% | - Basic Service Offerings - Supplies and Accessories |
| Topic 4: HP Printing Portfolio Overview | 35% | - HP LaserJet and PageWide Technology - OfficeJet and InkJet Solutions - Print Security and Management Tools |
1. Which HP solution replaces the BIOS boot block if a virus corrupts the notebook?
A) HP Page Lift
B) HP Sure Start
C) HP ProtectTools
D) HP Device Manager
2. Which HP workstation allows access to add a hard drive or upgrade memory by simply snapping the workstation open?
A) Z230
B) Z1
C) Z620
D) Z820
3. Which HP feature allows wireless printing from HP Notebooks?
A) HP Insight Control
B) HP Universal Print Driver
C) HP ePrint Driver
D) HP Web-Based Server
4. Approximately how many test steps do HP Business Notebooks undergo?
A) 50,000
B) 30,000
C) 70,000
D) 10,000
5. Where is the customer value on the Universal Print Driver?
A) one driver for all HP LaserJet MFPs, most printers, and some HP Officejets
B) industry-leading fleet management for just 15 Euros per month
C) HP image preview, which allows view, zoom, edit, and re-order
D) the ability to store documents in the cloud through just one driver
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |
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