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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)

A. Secure protection of sensitive data
B. Removal of unplanned repair costs
C. Support for users with efficient escalation process
D. Efficient support of mobile users
E. Increased staff productivity
F. Reduced theft of computers and printers

Question 2

Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A. Confidential data exposure due to equipment theft
B. Downtime during international business travel
C. Business downtime due to equipment failure
D. Reducing the percentage of devices lost in transit
E. Saving up to 44% of the time to configure devices
F. Ensuring a recovery time of 134 minutes

Question 3

Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

A. HP Standard Contractual Services
B. HP Care Pack Services
C. HP Defective Media Retention
D. HP Onsite Repair

Question 4

When do HP Care Pack Services need to be registered?

A. within 90 days after the purchase of the hardware
B. within 10 days after the purchase of the hardware
C. within 30 days after the expiration of the warranty
D. within 10 days after the purchase of the care pack

Question 5

For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care
Pack Services?

A. The date of the hardware purchase
B. One day after the HP base warranty expires
C. One day after expiration of the HP Care Pack Service
D. The HP Care Pack Services registration date

Solutions: