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SAP C_TCRM20_71 : SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1
Exam Code: C_TCRM20_71
Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1
Updated: Oct 22, 2026
Q & A: 95 Questions and Answers
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SAP C_TCRM20_71 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 |
| Exam Number: | C_TCRM20_71 |
| Related Certifications: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 |
| Available Languages: | English |
| Sample Questions: |  |
| Exam Way: | SAP certification exam delivered at authorized SAP certification centers (historically also available through authorized testing partners, depending on region and period). |
| Pre Condition: | No formal prerequisite; SAP recommends practical knowledge or training in SAP CRM 7.0 EhP1 fundamentals. |
SAP C_TCRM20_71 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: CRM Fundamentals | - Basic Sales Processes
|
The C_TCRM20_71 Details You Actually Need
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The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 blueprint covers these principal domains:
- CRM Fundamentals
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SAP lists the following prerequisites for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1: No formal prerequisite; SAP recommends practical knowledge or training in SAP CRM 7.0 EhP1 fundamentals..
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SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 Sample Questions:
Question #1
Which of the following components of SAP Solution Manager support the implementation phase of an SAP CRM project?(Choose two)
- A. Wizards that support the technical installation of the SAP CRM system
- B. Skill-based allocation reports to assign qualified employees to the project
- C. Implementation and test tools, for example the IMG or the Test Workbench
- D. Roadmaps providing links to accelerators and tools that perform project tasks
Correct Answer: C,D 🗳️
Question #2
Through a marketing campaign call list, an agent made a call to a prospect, who expressed
interest.
Which transaction types can the agent use to capture the prospect's interest?(Choose two)
- A. Lead
- B. Activity
- C. Quotation
- D. Opportunity
Correct Answer: A,B 🗳️
Question #3
Which Customizing settings are required to bill an SAP CRM sales order?(Choose two)
- A. Billing Relevance setting in ERP sales item Customizing
- B. Billing Relevance setting in CRM sales item Customizing
- C. Item category determination of the CRM billing item category
- D. Billing Relevance setting in CRM sales order Customizing
Correct Answer: B,C 🗳️
Question #4
Which Customizing object is not freely definable in partner determination?
- A. Partner function category
- B. Partner determination procedure
- C. Partner function
- D. Access sequence
Correct Answer: A 🗳️
Question #5
Text data can be maintained in business transactions at header or item level.
What identifies which text types are available to a particular business transaction or item category?
- A. Text determination procedure
- B. Action profile
- C. Text profile
- D. Notes assignment profile
Correct Answer: A 🗳️
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