Peoplecert PC0-001 : ITIL 2011 Foundation

Exam Code: PC0-001

Exam Name: ITIL 2011 Foundation

Updated: Oct 09, 2026

Q & A: 131 Questions and Answers

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Everyone wants a certificate quickly; the hard part is preparing wisely. The Pass4cram Peoplecert ITIL 2011 Foundation materials concentrate on the tested points, so 131 practice questions cover what matters without padding.

Peoplecert PC0-001 Exam Overview:

Certification Vendor:	PeopleCert
Exam Name:	ITIL Foundation Certificate in IT Service Management (ITIL v3 2011)
Exam Number:	PC0-001
Certificate Validity Period:	No fixed expiry for ITIL v3 Foundation (legacy certification; subject to transition policies under ITIL 4 program)
Related Certifications:	ITIL Practitioner ITIL Managing Professional ITIL Intermediate (Lifecycle & Capability streams) ITIL Strategic Leader
Exam Format:	Multiple response questions, Multiple Choice, Closed book
Exam Duration:	60 minutes
Real Exam Qty:	40
Exam Price:	Approximately £250–£350 GBP (varies by region and provider)
Available Languages:	English, Additional languages may be available depending on region and exam provider
Passing Score:	65% (26/40)
Recommended Training:	PeopleCert ITIL Foundation Training
Exam Registration:	PeopleCert Official Registration
Sample Questions:
Exam Way:	Online proctored exam or authorized test center delivery
Pre Condition:	No formal prerequisites required for ITIL Foundation level certification
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-foundation

Peoplecert PC0-001 Exam Syllabus Topics:

Section

Objectives

Topic 1: Service Management as a Practice

- Concepts of service and value creation

1. Utility and warranty
2. Definition of service

- Key principles of IT service management

Topic 2: ITIL Service Lifecycle

- Service Strategy

1. Value creation and business alignment

- Service Transition

1. Change management and release control

- Service Design

1. Design coordination and service catalog

- Continual Service Improvement

1. 7-step improvement process

- Service Operation

1. Incident and problem management

Topic 3: ITIL Processes and Functions

- Service desk and technical management
- Core ITSM processes

1. Incident management
2. Service level management
3. Change management
4. Problem management

Peoplecert ITIL 2011 Foundation Exam: Three Versions, One Standard

Do I need any prerequisites for the PC0-001 exam?

No formal prerequisites required for ITIL Foundation level certification Since requirements change over time, confirm the latest on the official Peoplecert exam page before scheduling.

What exactly does the Pass4cram PC0-001 package include?

Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 131 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.

What should beginners know about the PC0-001 exam?

The PC0-001 exam is a Peoplecert certification exam validating the Peoplecert ITIL 2011 Foundation syllabus shown above. It belongs to these credential paths: ITIL Managing Professional, ITIL Strategic Leader, ITIL Practitioner, ITIL Intermediate (Lifecycle & Capability streams). Candidates in 2026 start with Pass4cram's 131 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.

What training is recommended for the PC0-001 exam?

Peoplecert recommends these training resources for the Peoplecert ITIL 2011 Foundation exam:

PeopleCert ITIL Foundation Training

Follow the training with steady self-testing — the 131 practice questions from Pass4cram help you apply theory and fill any gaps the training leaves.

What domains does the PC0-001 exam consist of?

The official Peoplecert ITIL 2011 Foundation outline defines 3 domains. The leading three are Service Management as a Practice, ITIL Service Lifecycle, and ITIL Processes and Functions. The full list is in the topics section above, and Pass4cram's 131 practice questions cover each one.

How many questions are on the PC0-001 exam, and how long is it?

The Peoplecert ITIL 2011 Foundation exam contains 40 to complete within 60 minutes. Timed simulation in the Pass4cram Desktop Test Engine teaches that rhythm before exam day does.

What is the passing score for the PC0-001 exam, and what is the fee?

The Peoplecert ITIL 2011 Foundation exam requires 65% (26/40) to pass, and registration costs Approximately £250–£350 GBP (varies by region and provider). A failed attempt means paying the same fee again — a readiness check with the Pass4cram engines before booking is the cheaper option.

How does the Pass4cram refund policy work for the PC0-001 exam?

Pass4cram issues a full refund if you take the Peoplecert ITIL 2011 Foundation exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.

How do I register for the PC0-001 exam?

Online proctored exam or authorized test center delivery Register for the Peoplecert ITIL 2011 Foundation exam through these official channels:

PeopleCert Official Registration

After booking, Pass4cram delivers your practice questions within 1 minute — preparation starts the same day.

Peoplecert ITIL 2011 Foundation Sample Questions:

Question #1

Which process is responsible for dealing with complaints, comments, and general enquiries from users?

A. Request fulfilment
B. Demand management
C. Service level management
D. Service portfolio management

Reveal Solution Discussion 0

Correct Answer: A 🗳️

Question #2

Which one of the following is the BEST definition of the term service management?

A. The management of functions within an organization to perform certain activities
B. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
C. Units of organizations with roles to perform certain activities
D. A set of specialized organizational capabilities for providing value to customers in the form of services

Reveal Solution Discussion 0

Correct Answer: D 🗳️

Question #3

Hierarchic escalation is BEST described as?

A. Passing an incident to people with a greater level of technical skill
B. Notifying more senior levels of management about an incident
C. Failing to meet the incident resolution times specified in a service level agreement
D. Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction

Reveal Solution Discussion 0

Correct Answer: B 🗳️

Question #4

Which of the following is the BEST reason for categorizing incidents?

A. To enable the incident management database to be partitioned for greater efficiency
B. To identify whether the user is entitled to log an incident for this particular service
C. To establish trends for use in problem management and other IT service management (ITSM) activities
D. To ensure service levels are met and breaches of agreements are avoided

Reveal Solution Discussion 0

Correct Answer: C 🗳️

Question #5

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

A. IT operations management
B. Capacity management
C. Service level management
D. Incident management

Reveal Solution Discussion 0

Correct Answer: A 🗳️

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Pass4cram confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the PC0-001 exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the Peoplecert PC0-001 exam.

We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the PC0-001 exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.

This means that if due to any reason you are not able to pass theactual PC0-001 exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.