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Peoplecert ITIL V3 Foundation Sample Questions:

1. Effective Service Transition can significantly improve a service provider's ability to handle high volumes of what?

A) Changes and Releases
B) Password resets
C) Service level requests
D) Incidents and Problems

2. Which of the following is the BEST description of a relationship in Service Asset and Configuration Management?

A) Describes the topography of the hardware
B) Defines which software should be installed on a particular piece of hardware
C) Defines how version numbers should be used in a release
D) Describes how the Configuration Items (CIs) work together to deliver the services

3. Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are considered during development?

A) Continual Service Improvement
B) Service Strategy
C) Service Design
D) Service Operation

4. Which of the following availability management activities are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

A) 1 only
B) Neither of the above
C) 2 only
D) Both of the above

5. Customer perceptions and business outcomes help to define what?

A) Total cost of ownership (TCO)
B) Governance
C) The value of a service
D) Key performance indicators (KPIs)

Solutions: