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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In a multi-site AICC deployment with active-active data centers, which database replication method provides the lowest Recovery Point Objective (RPO) by synchronously writing transactions to both locations?

A) Asynchronous log shipping
B) Scheduled backup restoration
C) Snapshot replication
D) Synchronous mirroring

2. Which component in the AICC architecture is most directly responsible for translating a customer's web chat text into a structured intent that can be used for automated responses or routing?

A) Natural Language Processing (NLP) Engine
B) CTI Server
C) Media Server
D) ICD Router

3. Which AICC reporting metric is calculated as (Number of Calls Answered Within Threshold) / (Total Calls Offered) * 100?

A) Average Speed of Answer
B) Service Level (%)
C) Agent Utilization
D) Abandonment Rate

4. In the AICC architecture, what is the role of a "stateless" component?

A) It does not retain any session information between requests, which aids in scalability and reliability.
B) It handles the recording of all interactions.
C) It is responsible for storing all customer data.
D) It is a component that cannot be replicated.

5. Which AICC component would be extended or integrated with to create a custom real-time dashboard showing business-specific Key Performance Indicators (KPIs)?

A) The agent's UAP client.
B) The CMS reporting database via ODBC/JDBC connections.
C) The IVR media server.
D) The network switch.

Solutions: