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Exam Code: C_PXSUP_90
Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
Updated: Aug 04, 2026
Q & A: 80 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Escalation and Root Cause Analysis | - Escalation procedures and SLA handling - Root cause analysis techniques |
| Topic 2: Reporting and Continuous Improvement | - Incident reporting and analytics - Process optimization in support operations |
| Topic 3: SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
| Topic 4: SAP Business All-in-One Support Operations | - Support model and service processes - System monitoring and issue resolution |
| Topic 5: Incident Management Processes | - Ticket handling and categorization - Incident lifecycle and workflow |
1. When a message is sent to SAP via SAP Solution Manager, which status does the message have in the Service Desk?
A) Information to SAP
B) Confirm message to SAP
C) Sent to SAP
D) Sent to Customer
2. What does it mean if a SELECT statement comes back with a sy-subrc = 4? (Choose two)
A) The system has not read any entries from the database table.
B) The SELECT statement has been executed successfully without error.
C) The execution of the SELECT statement failed because of an incomplete WHERE-Clause.
D) The system has read exactly four entries from the database table.
3. Which of the following scenarios are supported by SAP Solution Manager? (Choose two)
A) Service Desk
B) Service Marketplace
C) Solution Monitoring
D) Backup and Recovery
4. What is a work center in the SAP Solution Manager? (Choose two)
A) Exchange data to SAP systems
B) A community
C) An easy navigation through a central role-based access point
D) A tailored and role-based user environment to simplify your work
5. Why are SAP Notes important for message handling? (Choose two)
A) SAP Notes inform customers about strategy.
B) They allow customers to help themselves.
C) They allow Support Consultants to quickly provide solutions for problems which have already been solved before.
D) An SAP Note can only be released after dual control.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B | Question # 3 Answer: A,C | Question # 4 Answer: C,D | Question # 5 Answer: B,C |
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