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Apple 9L0-415 : OS X Support Essentials 10.9
Exam Code: 9L0-415
Exam Name: OS X Support Essentials 10.9
Updated: Sep 26, 2026
Q & A: 218 Questions and Answers
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Apple 9L0-415 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Configuration | - System preferences and basic configuration - Initial system setup and installation process |
| Applications and Processes | - Process monitoring and activity management - Application installation, management, and troubleshooting |
| Network Configuration | - Network troubleshooting and diagnostics - Network setup and connectivity |
| System Troubleshooting and Maintenance | - Performance optimization and maintenance tasks - System diagnostics and repair tools |
| User Accounts and File Systems | - User account management and permissions - File system structure and storage management |
| Peripherals and Printing | - Printer setup and configuration - Peripheral device management |
Apple OS X Support Essentials 10.9 Sample Questions:
Question #1
OS X uses built-in generic drivers based on each device class. For example, there are generic drivers for scanners and printers that can be used instead of official third-party drivers.
- A. How does OS X use dynamic network service discovery protocols to access network services?
- B. What are some known issues that arise when connecting to network file services?
- C. How does OS X support third-party devices without needing third-party device drivers?
- D. How does network service order affect network connectivity?
Correct Answer: C 🗳️
Question #2
Using the Parental Controls preferences, which restriction can you impose on an account?
- A. Restrict the account to downloading only specified file types, such as text or audio files, from the Internet.
- B. Restrict the account to a defined set of the services available from the Sharing pane of
System Preferences. - C. Restrict the account to a defined amount of disk space for the home folder.
- D. Restrict the account to sending emails only to defined email addresses.
Correct Answer: D 🗳️
Question #3
Why might a previously backed-up item no longer be available in Time Machine?
- A. To verify a specific service is available from a service provider, first use the Network Utility Ping tab to verify basic connectivity. Then use the Network Utility Port Scan tab to verify the specific service port(s) are open. You should always limit the port scan to the specific ports required for the network service you're testing.
- B. The default folders in a user's home folder are Desktop, Documents, Downloads, Library (hidden), Movies, Music, Pictures, and Public. Optional home folder items include Applications and Sites folders.
- C. Any item downloaded using one of the built-in OS X applications will be marked for quarantine. Third-party applications may not mark downloaded items for quarantine.
- D. A previously backed-up item won't be available if your backup volume filled up and Time Machine had to start deleting older items to make room for newer items.
Correct Answer: D 🗳️
Question #4
In OS X Mountain Lion, Safe Boot ________.
- A. increases data security by modifying Sharing settings, so only essential protocols are enabled at startup
- B. prevents users from accessing sensitive system files by loading Simple Finder instead of Finder at startup
- C. facilitates troubleshooting by preventing loading of third-party components in the operating system at startup
- D. increases data security by assigning all standard users Read-only privileges to mounted local volumes
Correct Answer: C 🗳️
Question #5
Which statement is true of ALL THREE buses: USB, FireWire, AND Thunderbolt?
- A. The bus can host at least 64 peripherals.
- B. An Intel-based Mac can start up from a drive on this bus.
- C. An Intel-based Mac can start up into target disk mode using this bus.
- D. The bus can operate at speeds of at least 4 Gbps.
Correct Answer: B 🗳️
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