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Apple 9L0-064 : OS X v10.8 Troubleshooting Exam
Exam Code: 9L0-064
Exam Name: OS X v10.8 Troubleshooting Exam
Updated: Sep 29, 2026
Q & A: 68 Questions and Answers
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Apple 9L0-064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Network Configuration and Troubleshooting | 15% | - TCP/IP, Wi-Fi and Ethernet settings - Network services and file sharing - Connectivity and DNS issues |
| Topic 2: File Systems and Storage | 9% | - Disk Utility and volume management - HFS+ and Core Storage - Time Machine backup and restore |
| Topic 3: Security and Privacy | 8% | - FileVault full-disk encryption - Firewall and security settings |
| Topic 4: User Accounts and Permissions | 9% | - File system permissions and ACLs - Password reset and account recovery - Types of user accounts and privileges |
| Topic 5: Peripherals and Printing | 6% | - USB, Thunderbolt and Bluetooth devices - Printer setup and troubleshooting |
| Topic 6: Installation and Recovery | 16% | - System requirements for OS X v10.8 - Installation methods and migration - Recovery system and troubleshooting boot issues |
| Topic 7: Startup Process and System Architecture | 12% | - System logs and diagnostic tools - Kernel extensions and system launch - Boot sequence and EFI |
| Topic 8: Applications and Processes | 12% | - Application installation and Gatekeeper - Process management and Activity Monitor - Troubleshooting unresponsive apps |
| Topic 9: iCloud and Services | 7% | - Apple ID and service authentication - iCloud integration and syncing |
| Topic 10: System Updates and Software Management | 6% | - Software Update and OS upgrades - Managing preferences and caches |
Apple OS X v10.8 Troubleshooting Sample Questions:
Question #1
A prohibitory sign over an application's icon in OS X Mountain Lion indicates that it is
- A. anIOSapplication
- B. a Windows application
- C. a PowerPC application
- D. an app not purchased at the Mac App Store
Correct Answer: C 🗳️
Question #2
A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?
- A. Reinstall OS X Mountain Lion.
- B. Repair disk permissions.
- C. ResettheSMC.
- D. Reset the PRAM/NVRAM.
Correct Answer: D 🗳️
Question #3
Which of the following Macs support AirPlay Mirroring in OS X Mountain Lion? SELECT ALL THAT APPLY
- A. MacBook Air (Mid 2011)
- B. Mac Pro (Mid 2010)
- C. MacBook Pro (Early 2011)
- D. MacBook (Late 2008 Aluminum)
- E. Mac mini (Early 2009)
Correct Answer: A,C 🗳️
Question #4
After installing software updates, Scott's Mac mini stops responding during startup and will not show the login screen. What built-in startup mode might resolve this issue?
- A. Target Disk Mode
- B. Verbose
- C. Safe Boot
- D. Single User
Correct Answer: C 🗳️
Question #5
Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?
- A. Internet Recovery has started downloading the OS X Recovery system image.
- B. EFI has detected a hardware issue.
- C. The Mac is starting up from an external USB or Thunderbolt storage device.
- D. Apple Service Diagnostics is loading.
Correct Answer: A 🗳️
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