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Avaya Oceana® Solution Support Sample Questions:

1. Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 - Response is ("accounts":
[("messageService":"SMS","name":"smsdemo","url":"www.pass4test.com","apiId":"1","apiPasswo rd":"","extral":"","extra2":"","capabilities":[("type":"TEXT","maximumLength":160)],"identities":[("i dentifier":"01715123456")])]) Which component and log file contains log messages of this kind?

A) MessagingSetvice Service Log file
B) CustomerControllerService PU Logs file
C) ORCRestService PU Log file
D) SMSVendotSnapin Service Log file

2. A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?

A) From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes
B) From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations
C) From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block
D) From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup

3. For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?

A) Ingress VDN
B) Routing VDN
C) Self Service VDN
D) Transfer VDN

4. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) UCM
B) CSC
C) Context Store
D) Work Assignment

5. A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-24 07:01:11,358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -
[M:setOceanaHeartbeatMessage] [T:null].OceanaHeartbeatMessage.MessageText:[GigaSpaces Connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR
- [M:AgentControllerStatusRunnable] [T:null]. Error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166) What is causing these log messages?

A) The LDAP database Is not reachable.
B) Multimedia Cache database not reachable.
C) The ORC Rest service Is not working.
D) The EDM database Is not reachable.

Solutions: