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WGU Operations-Management : WGU Operations Management (C215, VDC2)
Exam Code: Operations-Management
Exam Name: WGU Operations Management (C215, VDC2)
Updated: Sep 16, 2026
Q & A: 72 Questions and Answers
Operations-Management Free Demo download
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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competency 2: Quality Management | - Malcolm Baldrige National Quality Award criteria - Quality management philosophies (Deming, Juran, Crosby) - Cost of quality (prevention, appraisal, internal/external failure) - Total Quality Management (TQM) |
| Topic 2: Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods - Forecast accuracy measures |
| Topic 3: Competency 4: Supply Chain Management | - Inventory management - Supply chain design and strategy - Sourcing and procurement - Logistics and distribution |
| Topic 4: Competency 3: Process Improvement and Problem Solving | - Lean operations and waste elimination - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle - Statistical Process Control (SPC) - Six Sigma methodology |
| Topic 5: Competency 6: Production Planning and Scheduling | - Aggregate planning - Material Requirements Planning (MRP) - Master Production Schedule (MPS) - Theory of Constraints (TOC) - Just-in-Time (JIT) and Kanban systems |
| Topic 6: Competency 1: Operations Management Fundamentals | - Product and service design - History and evolution of operations management - Operations strategy and competitive priorities |
| Topic 7: Competency 5: Capacity Planning and Facility Layout | - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions |
WGU Operations Management (C215, VDC2) Sample Questions:
Question #1
Which two types of operations include repetitive processes?
Choose 2 answers
- A. Batch process
- B. Project process
- C. Line process
- D. Continuous process
Correct Answer: C,D 🗳️
Question #2
Which two areas should managers consider in order to adapt to the business dynamics affecting their company?
Choose 2 answers
- A. Their control over internal operations
- B. Their advertising costs
- C. Their influence over future legislation and regulations
- D. Their influence and leverage over suppliers
Correct Answer: A,D 🗳️
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Question #3
A company is experiencing an unusual amount of deliveries that are either late or an incorrect quantity.
Which type of system is used to identify and manage this type of problem?
- A. FMS (flexible manufacturing system)
- B. MRP (material requirements planning)
- C. CRP (capacity requirements planning)
- D. ERP (enterprise resource planning)
Correct Answer: B 🗳️
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Question #4
How does inventory management differ for manufacturing organizations compared to service organizations?
- A. Manufacturing organizations must keep large amounts of product on hand at all times, regardless of demand.
- B. Service organizations must maintain work-in-progress types of inventory.
- C. Manufacturing organizations must maintain tangible inventory.
- D. Service organizations are concerned with managing idle time due to material and component shortages.
Correct Answer: C 🗳️
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Question #5
Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?
- A. It negatively affects subcontracting.
- B. It negatively affects hiring and firing.
- C. It is more risky.
- D. It is time consuming.
Correct Answer: C 🗳️
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