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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

Question 1

Building redundancy into operational procedures increases what for an organisation? Select TWO

A. customer satisfaction
B. costs
C. risk
D. reliability

Question 2

Which improvement theory follows the maxim of 'don't automate, obliterate'?

A. Benchmarking
B. Continuous Improvement
C. ERP
D. BPR

Question 3

The DMAIC Methodology includes five phases, what are these?

A. design, measure, apply, improve, consult
B. define, measure, analyse, improve, control
C. define, manufacture, apply, increase, conclude
D. design, manufacture, analyse, implement, control

Question 4

Continuous Operations is a manufacturing methodology which is driven by forecasted customer numbers and has a low level of work-in-progress inventory. Is this true?

A. no- in continuous operations there is a high level of work-in-progress inventory
B. yes- in continuous operations there is a low level of automation
C. yes- in continuous operations there is a high level of standardisation
D. no- in continuous operations actual customer numbers are used

Question 5

Which of the following is not a key stakeholder in the implementation of Six-Sigma?

A. suppliers
B. employees
C. customers
D. processes

Solutions: