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EXIN ITIL : ITIL Foundation (V4)
Exam Code: ITIL
Exam Name: ITIL Foundation (V4)
Updated: Sep 19, 2026
Q & A: 505 Questions and Answers
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EXIN ITIL Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL 4 Foundation |
| Exam Format: | Multiple Choice |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Available Languages: | Chinese (Simplified), Italian, Swedish, Greek, Thai, Korean, German, Japanese, English, Finnish, Polish, Vietnamese, Russian, Malay, French, Indonesian, Dutch, Norwegian, Spanish, Ukrainian, Portuguese (Brazil), Romanian, Czech, Hungarian, Turkish, Arabic |
| Exam Price: | $599 USD |
| Passing Score: | 65% (26/40) |
| Exam Duration: | 60 (75 for non-native speakers) |
| Certificate Validity Period: | 3 years (renewable via 60 CPD points) |
| Real Exam Qty: | 40 |
| Sample Questions: |  |
| Exam Way: | Online (Remote Proctored) or On-site (Test Center) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Topic 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Explain the use of the guiding principles - Describe the nature, use and interaction of the guiding principles |
| Topic 3: Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Topic 4: Know the purpose and key terms of selected ITIL practices | - Describe the purpose of selected practices
|
| Topic 5: Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Topic 6: Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Topic 7: Understand the key concepts of service management | - Describe the key concepts of service relationships - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services |
ITIL Exam FAQ: From Demo to Checkout
No registration needed. At Pass4cram, buying the EXIN ITIL Foundation (V4) materials is deliberately simple: choose the ITIL exam package, add it to your shopping cart, and fill in the necessary information — your receiving email is required, a discount code is optional. If you are unsure about a promotion, confirm the discount conditions with our online service or by email first. After payment, the system sends the full product within seconds or minutes, together with an account number and password generated automatically for your future visits.
The ITIL exam is the official assessment for the EXIN ITIL Foundation (V4) certification from EXIN. Across the wide landscape of IT certifications, this credential verifies that you can apply its published objectives in realistic scenarios — and since most candidates aim to succeed in one focused attempt, the quality of your practice material is the variable that matters most.
Passing the ITIL exam requires 65% (26/40), and the registration fee is $599 USD. Since one focused attempt is the goal for most candidates, thorough practice beforehand protects both your score and your wallet.
Simply leave your email address, and our support team will send the free ITIL exam demo to your inbox within 2 hours. This email delivery exists for a reason: it spares you the inconvenience of unsafe download links and online advertising. Your information is protected by strict encryption throughout, and never revealed to any company or individual. The demo itself is a genuine sample of the EXIN ITIL Foundation (V4) materials, finished by our IT expert team — quality you can verify before spending anything.
The official outline organizes the ITIL exam into weighted domains, including:
- Understand the activities of the service value chain, and how they interconnect ()
- Know the purpose and key terms of selected ITIL practices ()
- Understand the four dimensions of service management ()
The EXIN ITIL Foundation (V4) practice questions at Pass4cram are built around these same objectives — request the free demo by email to see how the content maps onto them.
The ITIL exam contains 40 questions with 60 (75 for non-native speakers) minutes to complete them. Timed practice under the same limits is the reliable way to make that constraint feel routine.
EXIN ITIL Foundation (V4) Sample Questions:
Question #1
What is the purpose of the 'deployment management' practice?
- A. To make new or changed services available for use
- B. To set clear business-based targets for service performance
- C. To move new or changed components to live environments
- D. To ensure services achieve agreed and expected performance
Correct Answer: C 🗳️
Question #2
Which practice balance management of risk with maximizing throughput?
- A. Change enablement
- B. Incident management
- C. Problem management
- D. Continual improvement
Correct Answer: A 🗳️
Explanation: Only visible for Pass4cram members. You can sign-up / login (it's free).
Question #3
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?
- A. Service request management
- B. Service desk
- C. Change control
- D. IT asset management
Correct Answer: A 🗳️
Question #4
Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?
- A. Service desk
- B. Incident management
- C. Problem management
- D. Continual improvement
Correct Answer: A 🗳️
Question #5
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?
- A. Service transition
- B. Service operation
- C. Continual service improvement
D18912E1457D5D1DDCBD40AB3BF70D5D - D. Service strategy
Correct Answer: C 🗳️
No help, Full refund!
Pass4cram confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the ITIL exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the EXIN ITIL exam.
We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the ITIL exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass theactual ITIL exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
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