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ISEB The Foundation Examination - ITIL® Sample Questions:

1. What should a service always deliver to customers?

A) Infrastructure
B) Applications
C) Value
D) Resources

2. Which process or function is responsible for monitoring activities and events in the IT infrastructure?

A) IT operations management
B) Capacity management
C) Service level management
D) Incident management

3. What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

A) Project baseline
B) Asset baseline
C) Configuration baseline
D) Change baseline

4. Why is it important for service providers to understand patterns of business activity (PBA)?

A) Understanding PBA is the only way to enable accurate service level reporting
B) IT service providers CANNOT schedule changes until they understand PBA
C) Demand for the services delivered by service providers are directly influenced by PBA
D) PBA are based on organizational roles and responsibilities

5. What guidance does ITIL give on the frequency of production of service reporting?

A) Service reporting intervals must be the same for all services
B) Service reporting intervals must be defined and agreed with the customers
C) Reports should be produced weekly
D) Reporting intervals should be set by the service provider

Solutions: