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HP Selling HP Printing and Computing Services Sample Questions:

1. What is an effect of adding services to hardware deals?

A) services selling has little effect on hardware deals
B) decreases profit
C) increases complexity of the offer
D) easier repeat sales

2. Which type of service offerings are covered by HP Custom Integration services?

A) Warranty Extensions
B) BIOS configuration
C) Maintenance Kit Replacement
D) Per Incident

3. How can HP Care Packs help consumers?

A) HP Care Pack Services are not available for consumers.
B) HP Care Pack Services help consumers print on non-supported media.
C) HP Care Pack Services help consumers get their equipment up and running
D) HP Care Pack Services allow consumers to use compatible consumables.

4. What makes selling services attractive to sales representatives?

A) Sales representatives earn additional income on sales related to contractual services.
B) Services contribute more to sales targets than selling hardware alone; it takes three times more hardware revenue to make the same gross profit as with services.
C) Corporate Enterprise and Public Sector customers frequently insist on purchasing services
D) Sales representatives are entitled to personal discounts.

5. Which option is available in Deployment Services?

A) Assets Tagging
B) Warranty Extensions
C) Maintenance Kit Replacement
D) Consulting and Project Management

Solutions: