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Genesys GCP-GC-IMP : Genesys Cloud Certified Professional - Implementation
Exam Code: GCP-GC-IMP
Exam Name: Genesys Cloud Certified Professional - Implementation
Updated: Sep 12, 2026
Q & A: 52 Questions and Answers
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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
| Topic 2: Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
| Topic 3: Digital Channels Configuration | - Email, chat, messaging, and social channel setup - Omnichannel interaction handling |
| Topic 4: Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| Topic 5: Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| Topic 6: Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
| Topic 7: Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Question #1
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?
- A. Other participants must also click on the Open video call icon.
- B. Participants automatically placed in the video chat when clicking on the chat room.
- C. All participants must click on the Join button in the video chat view.
- D. All participants, except the initiator, must click on the Join button in the chat view.
Correct Answer: C 🗳️
Question #2
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The phone model
- B. The Hardware ID (MAC address)
- C. The Base Settings
- D. The phone name
Correct Answer: B 🗳️
Question #3
What type of trunk would you configure to connect to AudioCodes phones?
- A. WebRTC phone trunk
- B. Network interface trunk
- C. Phone trunk
- D. External trunk
Correct Answer: C 🗳️
Question #4
To assign extensions to users, you must first
- A. Assign the extension to the user's phone.
- B. Buy the extension number from the carrier.
- C. Add the extension to the dial plan.
- D. Create a pool of extensions.
Correct Answer: D 🗳️
Question #5
How many types of Genesys Cloud Contact Center Licenses are available?
- A. 3
- B. 2
- C. 4
- D. 5
Correct Answer: A 🗳️
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