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SAP C_C4HCX : SAP Certified - Solution Architect - SAP Customer Experience
Exam Code: C_C4HCX
Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
Updated: Sep 09, 2026
Q & A: 82 Questions and Answers
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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Topic 2: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Sales process configuration - Integration with back-end systems - Service ticket workflows |
| Topic 3: SAP Commerce Cloud | 11-20% | - Order management - Commerce solution architecture - Storefront and catalog management |
| Topic 4: The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
| Topic 5: SAP Integration Suite | 11-20% | - Open Connectors - Integration strategy and architecture - Cloud Integration capabilities - API Management |
| Topic 6: Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
| Topic 7: Extensibility in SAP CX Solutions | 11-20% | - Low-code/No-code development (SAP Build) - In-app extensibility - Side-by-side extensibility using SAP BTP |
| Topic 8: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Marketing automation strategies - Campaign management - Customer segmentation |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question #1
Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?
- A. Full registration screen
- B. Preference center
- C. Login screen
- D. Lite registration screen
Answer: B
Question #2
What is the SAP Customer Identity from SAP Customer Data Cloud used for?
Note: There are 3 correct answers to this question.
- A. To store information securely and leverage it
- B. To implement consent flows for GDPR compliance
- C. To perform delegated admin actions
- D. To help gather critical information about your users
- E. To offer tools for building a trust-based relationship with your users
Answer: A,D,E
Question #3
You would like to quickly get started using SAP Customer Identity and Access Management for B2B. Which sequence of steps is correct?
- A. Initial setup * Creating an organization * Accessing the Delegated Admin UI * Getting the authorization decision
- B. Initial setup * Accessing the Delegated Admin UI * Creating an organization * Getting the authorization decision
- C. Initial setup * Getting the authorization decision * Accessing the Delegated Admin UI * Creating an organization
- D. Accessing the Delegated Admin UI * Initial setup * Creating an organization * Getting the authorization decision
Answer: A
Question #4
Which of the following business values can be leveraged by the Design to Operate end-to-end process?
Note: There are 3 correct answers to this question.
- A. Increase revenue from new products
- B. Efficient procurement of components to build subassemblies
- C. Accelerate time to market
- D. Reduce compliance costs and recalls
- E. Ability to manage and track inbound deliveries
Answer: B,C,E
Question #5
Which dev space types are offered by SAP Business Application Studio?
Note: There are 3 correct answers to this question.
- A. Full-stack cloud application
- B. SAP Fiori
- C. SAP ABAP
- D. SAP HANA native application
- E. SAP Workflow
Answer: A,B,D
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