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SAP C_BOSUP_90 : SAP Certified Support Associate - Incident Management with SAP BusinessObjects
Exam Code: C_BOSUP_90
Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
Updated: Sep 23, 2026
Q & A: 80 Questions and Answers
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SAP C_BOSUP_90 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Support Associate - Incident Management with SAP BusinessObjects |
| Exam Number: | C_BOSUP_90 |
| Exam Duration: | 180 minutes |
| Passing Score: | 60% |
| Available Languages: | English |
| Certificate Validity Period: | 12 months (requires annual renewal) |
| Related Certifications: | SAP Certified Application Associate - SAP BusinessObjects Platform |
| Exam Price: | $520–$670 USD (varies by region) |
| Exam Format: | Multiple Response, Multiple Choice |
| Real Exam Qty: | 80 |
| Recommended Training: | SAP Solution Manager Incident Management SAP BusinessObjects Support Fundamentals |
| Exam Registration: | SAP Training & Certification Shop SAP Certification Hub |
| Sample Questions: |  |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at authorized SAP testing centers |
| Pre Condition: | No mandatory prerequisites; recommended 3–6 months hands-on experience with SAP BusinessObjects and incident management processes |
| Official Syllabus URL: | https://training.sap.com/certification/c-bosup-90-sap-certified-support-associate-incident-management-with-sap-businessobjects |
SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Solution Manager Service Desk | 25% | - CRM_DNO_MONITOR and INCMAN transactions - Incident Management Work Center - Message escalation and forwarding |
| Topic 2: Support Best Practices & Escalation | 15% | - Communication with customers and SAP support - Root cause analysis and resolution tracking - Reproducing and documenting issues |
| Topic 3: Troubleshooting & Support Tools | 20% | - Log files analysis and interpretation - Remote support and diagnostics tools - SAP Notes and knowledge base search |
| Topic 4: SAP BusinessObjects Architecture & Components | 20% | - Adaptive Processing Server, Web Application Container - Central Management Server (CMS), Input/Output File Repository - BI Platform architecture |
| Topic 5: Incident Management Fundamentals | 20% | - ITIL & SAP support processes - Message lifecycle and status handling - SLA definitions and priority levels |
The SAP Certified Support Associate - Incident Management with SAP BusinessObjects Exam: Clear Answers
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The C_BOSUP_90 exam is the official assessment for the SAP Certified Support Associate - Incident Management with SAP BusinessObjects certification from SAP. Across the wide landscape of IT certifications, this credential verifies that you can apply its published objectives in realistic scenarios — and since most candidates aim to succeed in one focused attempt, the quality of your practice material is the variable that matters most.
Official registration for the C_BOSUP_90 exam runs through these channels:
That registration is with the exam provider — buying practice materials from Pass4cram requires no registration at all.
Passing the C_BOSUP_90 exam requires 60%, and the registration fee is $520–$670 USD (varies by region). Since one focused attempt is the goal for most candidates, thorough practice beforehand protects both your score and your wallet.
Simply leave your email address, and our support team will send the free C_BOSUP_90 exam demo to your inbox within 2 hours. This email delivery exists for a reason: it spares you the inconvenience of unsafe download links and online advertising. Your information is protected by strict encryption throughout, and never revealed to any company or individual. The demo itself is a genuine sample of the SAP Certified Support Associate - Incident Management with SAP BusinessObjects materials, finished by our IT expert team — quality you can verify before spending anything.
No mandatory prerequisites; recommended 3–6 months hands-on experience with SAP BusinessObjects and incident management processes
SAP offers these training resources for candidates:
Pair official training with a practice bank compiled by an expert team, and your preparation covers both understanding and application.
The official outline organizes the C_BOSUP_90 exam into weighted domains, including:
- Troubleshooting & Support Tools (20%)
- Incident Management Fundamentals (20%)
- SAP Solution Manager Service Desk (25%)
The SAP Certified Support Associate - Incident Management with SAP BusinessObjects practice questions at Pass4cram are built around these same objectives — request the free demo by email to see how the content maps onto them.
The C_BOSUP_90 exam contains 80 questions with 180 minutes minutes to complete them. Timed practice under the same limits is the reliable way to make that constraint feel routine.
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
Question #1
Which application within Root Cause Analysis should be used to add a Technical System?
- A. Agent Administration
- B. System Conflict Resolution
- C. System Maintenance
- D. Diagnostic Setup
Correct Answer: C 🗳️
Question #2
Which of the following sentences describes the process flow as depicted in the attached picture?
- A. Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
- B. User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
- C. Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
- D. User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
Correct Answer: D 🗳️
Question #3
You receive a customer message where several issues are reported.
What will be your next step?
- A. Start message processing without contacting the customer.
- B. Ask your colleagues for processing this message.
- C. Solve all issues in the message, because it is beneficial for customers to report several issues in one message.
- D. Ask the customer to create one message per issue.
Correct Answer: D 🗳️
Question #4
Which of the following are features of the SAP Solution Manager? (Choose three)
- A. Incident Management
- B. Bid Management
- C. The entire documentation
- D. Test Information
- E. Business Case Calculation
Correct Answer: A,C,D 🗳️
Question #5
As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?
- A. Document solutions and share this information with your colleagues.
- B. Keep the solutions only in the previously solved messages.
- C. Contact the customer to find out what the solution was for their solved message.
- D. Each customer and message is unique so previous solutions are not useful.
Correct Answer: A 🗳️
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