YZ operates a national mobile phone (cell phone) network in one country. It is considering upgrading its network to 4th Generation (4G) by providing an improved bandwidth that will enable its customers faster access to the Internet.
This investment will cost S29 million which YZ's institutional investors have agreed to provide by subscribing to a rights issue. This is due to management having informed institutional investors that a rival is already offering
4G and that this is taking customers away from YZ because its network is now regarded as too slow. YZ's remaining customers have shown a willingness to pay extra for 4G and overall the investment will have a positive net present value.
Which of the following statements are correct? (Choose all that apply.)

• A. YZ will gain a first mover advantage.
• B. It is essential given the strategic threats to YZ.
• C. It provides a market development opportunity for YZ.
• D. There are sufficient investment funds available
• E. There is stakeholder approval for the investment.

M has been appointed as an external change agent to lead and implement a large scale re-structuring strategy which is being undertaken by a large bank. M has been appointed due to his extensive experience in a wide range of organizational re-structuring programmes. This re-structuring strategy will involve a large number of redundancies and the implementation of a new organization-wide management reporting system. M will need to work with staff from all departments and levels of the organization. The Board of Directors of the bank believes that an external change agent will bring more benefits to the change process than using an internal change agent.
Which of the following are the most likely benefits that could be achieved by the bank by appointing an external change agent to lead and implement the re-structuring strategy? (Choose all that apply.)

• A. The bank can exploit the specialist expertise of the external change agent.
• B. As a dedicated resource, the external change agent can give more time to the change process.
• C. The external change agent will have better relationships with the bank employees than an internal change agent.
• D. The change process should be less costly if an external change agent is appointed.
• E. The speed of delivery of the change process will be quicker when using an external change agent.
• F. The external change agent will be more objective in decision-making than an internal change agent.

DRAG DROP
AB uses Johnson, Scholes and Whittington's criteria of 'Feasibility and Acceptability' to evaluate potential strategies. AB has begun a project to re-engineer its best selling product.
Apply the appropriate criterion to each of the questions below:
Select and Place:

Correct

HH is an outdoor theatre which is based in the capital city of country N.
Tickets for shows can be booked at the ticket office or online. HH has identified the following critical success factors (CSFs):
An excellent, online ticket booking system
Customer satisfaction
Which of the following would be suitable key performance indicators (KPIs) for HH? (Choose all that apply.)

• A. Percentage of ticket bookings aborted before completion.
• B. Number of customer complaints.
• C. Profit from sales of snacks and drinks.
• D. Number of returning customers each year.
• E. Customer show ratings, scored out of ten.
• F. Employee turnover.

A direct external change trigger is:

• A. An economic recession in an organization's home country.
• B. The introduction of new environmental protection policies by the government.
• C. A general increase in the use of the Internet by society.
• D. A powerful competitor forcing an organization to cut its prices.