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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. What is measured by Service Given Days? The number of days from Call Entry (CE) to the:

A) first instance of a final service given code on PMRs.
B) non-definitive last service given code on PMRs.
C) last instance of a final service given code on PMRs.
D) T9 service given code.

2. When writing instructions to a customer, creating technical documentation, or updating a Problem Management (PMR), which is the best way to ensure ease of comprehension and completeness?
Utilize paragraph:

A) numbered items, and screen prints.
B) and numbered items.
C) and screen prints.
D) format only.

3. The IBM Support Assistant (ISA) Blue tool is an?

A) internal tool to capture audit trail information of customer navigation to support site.
B) tool for both internal and external use
C) internal offering for IBM SWG products for support professionals, providing an integrated and extensible toolset for problem resolution
D) externally available tool for customers

4. The server "ftp.ecurep.ibm.com" is an anonymous FTP server, who can access this server?

A) IBM employees that are registered in ECuRep.
B) Only IBM employees where they can access it from the intranet.
C) IBM employees and Customers who are registered in ECuRep
D) Every one as it'sacess is public from the internet.

5. What is the encryption level and method that is used by Assist On-site (AOS)?

A) 128-bit Advanced Encryption Standard (AES)
B) 64-bit Advanced Encryption Standard (AES)
C) 256-bit Triple Data Encryption Standard (DES)
D) 128-bit Data Encryption Standard (DES)

Solutions: