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Exam Code: C9020-971
Exam Name: IBM Enterprise Storage Technical Support
Updated: Sep 03, 2026
Q & A: 55 Questions and Answers
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| Section | Objectives |
|---|---|
| Data Protection and Availability | - Replication technologies - Backup and restore concepts - High availability and disaster recovery |
| Troubleshooting and Support | - Common storage issues and diagnostics - Log analysis and problem determination - Performance troubleshooting |
| IBM Storage Solutions Overview | - Enterprise storage system components - IBM storage product portfolio overview |
| Storage Fundamentals | - Storage architectures and tiers - Basic storage concepts (block, file, object) - RAID concepts and data protection mechanisms |
| SAN and Networked Storage | - iSCSI and IP-based storage networking - Fibre Channel SAN concepts - Zoning, masking, and connectivity |
| Storage Administration and Management | - Capacity planning and optimization - Storage monitoring and performance management - Volume provisioning and configuration |
Question 1
Which IBM storage offering enables the analytics engine with MicroLatency to more rapidly process data for insight?
A. IBM Spectrum Scale
B. Real-time Compression
C. IBM FlashSystem
D. Flexible Storage
Question 2
Which drive type in the DS8870 should be selected for data that has been identified as inactive?
A. Nearline SAS
B. Flash
C. DRAM
D. Enterprise SAS
Question 3
How is RTO defined?
A. The time it takes to complete the nighty backup process.
B. The time it takes to restore the backup tapes at a remote site.
C. The amount of data loss that's deemed acceptable, defined by application, in the event of a disaster-failover scenario.
D. The amount of times it takes, from initial disaster declaration, to having critical business processes available to users.
Question 4
Which IBM storage offering scales linearly without hot-spots and delivers insights from
analytics faster with tuning-free data distribution?
A. XIV
B. DS8870
C. IBM FlashSystem
D. LTFS
Question 5
A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
Which XIV benefit should the technical specialist highlight to address this customer's concerns?
A. Exception rebuild speed
B. Distributed cache
C. IBM Hyper-Scale
D. IBM Advanced System Placement program
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: C |
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