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SAP C-TCRM20-73 : SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3
Exam Code: C-TCRM20-73
Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3
Updated: Nov 01, 2026
Q & A: 145 Questions and Answers
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Trust is earned in years, not ad campaigns. Pass4cram has spent over a decade in this industry refining the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 practice set — 145 practice questions maintained through every blueprint change into 2026.
SAP C-TCRM20-73 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 |
| Exam Number: | C-TCRM20-73 |
| Exam Price: | USD 500 |
| Real Exam Qty: | 80 |
| Related Certifications: | SAP Certified Application Associate - CRM Fundamentals |
| Passing Score: | 64% |
| Available Languages: | German, Japanese, English |
| Exam Format: | Multiple Response, Multiple Choice |
| Certificate Validity Period: | Version-specific certification; valid for SAP CRM 7.0 EhP3 release |
| Exam Duration: | 180 minutes |
| Sample Questions: |  |
| Exam Way: | SAP authorized testing center or SAP certification delivery platform (availability depended on region and certification lifecycle). |
| Pre Condition: | No mandatory prerequisite certification. SAP recommends practical knowledge of CRM business processes and SAP CRM 7.0 EhP3 fundamentals. |
| Official Syllabus URL: | https://training.sap.com/certification/c_tcrm20_73-sap-certified-application-associate---crm-fundamentals-with-sap-crm-70-ehp3-g/ |
SAP C-TCRM20-73 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Analytics and Reporting | 8% | - Business Analytics
|
| Marketing Process | 10% | - Marketing Fundamentals
|
| CRM Technology and Architecture | 10% | - Technical Foundations
|
| CRM Middleware and Data Exchange | 10% | - Integration Fundamentals
|
| CRM Basic Functions | 12% | - Master Data Fundamentals
|
| Service Process | 15% | - Service Management
|
| Sales Process | 15% | - Sales Cycle Management
|
| Interaction Center | 8% | - Customer Interaction Handling
|
| CRM WebClient UI Framework | 12% | - User Interface Fundamentals
|
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 Exam FAQ
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 blueprint divides into 9 domains — including Interaction Center (8%), Marketing Process (10%), Service Process (15%). Those weights tell you where the points live; plan revision time in the same proportions. The full subtopic list appears above.
No mandatory prerequisite certification. SAP recommends practical knowledge of CRM business processes and SAP CRM 7.0 EhP3 fundamentals. Eligibility rules change occasionally, so confirm them on the official page (official C-TCRM20-73 exam page) before booking.
Yes — the free SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 demo at Pass4cram shows real questions and answers before you pay. Every purchase includes 365 days of free updates, renewable later at 50% off.
The official format: 180 minutes, 80 questions. That ratio is the real challenge, so practice pacing — time-box each question, mark the stubborn ones, and run full simulations in the Pass4cram PC test engine until the clock stops being scary.
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 is SAP's official exam for the SAP Certified Application Associate credential (Associate level). In the job market it works as portable proof of skill — more interviews, better offers. It pairs naturally with SAP Certified Application Associate - CRM Fundamentals.
Two promises. Delivery: payment triggers an automatic email within a minute — instant download, unlimited devices, 24/7 help if nothing arrives within 2 hours. Refund: take the corresponding C-TCRM20-73 exam within 60 days of purchase, and if you fail, send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a full refund, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Prefer a swap? Exchange for two equal-value products free.
USD 500 per attempt; 64% to pass. Since a retake bills the full fee again, rehearse with the 145 practice questions from Pass4cram until your mock scores clear the bar with room to spare.
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 Sample Questions:
Question #1
The marketing organization is a characteristic of the marketing plans and campaigns. You can use it to define how your enterprise structures the responsibilities for the marketing activities. The marketing Organization can be used for?
(Choose Correct Answer)
Response:
- A. Automatically entering and checking marketing attributes
- B. Partner determination
- C. Authorization checks
- D. Cost Planning
- E. Rest all answers are correct
- F. Workflow Routing
Correct Answer: E 🗳️
Question #2
A Service order can have which of the following items?
There are 4 correct answers to this question.
Response:
- A. Miscellaneous
- B. Tool
- C. Service part
- D. Service
- E. Sales
Correct Answer: B,C,D,E 🗳️
Question #3
CRM allows you to 'Copy' transactions. With reference to this functionality, which of the following statements are true?
Please choose the correct answer.
Response:
- A. None of the above
- B. The transaction number of the new transaction is the same as the old transaction.
- C. Setting need to be maintained in Customizing.
- D. Document flow is updated.
Correct Answer: A 🗳️
Question #4
What is a pricing procedure in a business transaction used for?
Please choose the correct answer.
Response:
- A. To determine whether calculated subtotals are hidden or displayed on the pricing screens.
- B. To define the search strategy that the system uses to search for valid data in a specific condition type.
- C. To define the combination of fields that an individual condition record consists of.
- D. To determine the valid condition types and their calculation sequence in the business transaction.
Correct Answer: D 🗳️
Question #5
You are implementing a new CRM system where an ERP system already exists. You would like to use the pricing functionality in CRM. Which of the following are key differences between pricing in SAP CRM and SAP ECC or SAP R/3 Please choose the correct answer.
Response:
- A. SAP CRM does not support condition types EK01, EK02 & VPRS
- B. Change documents are not available in CRM
- C. Mass copying of condition types is not possible in CRM
- D. Rest all answers are correct
Correct Answer: D 🗳️
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