Xan Insurance Company is a friendly company with no separate private offices for individual managers. Staff members prefer to wander around the office space and have one-to-one chats rather than use email or have lots of meetings.
What action should the Project Manager take when planning for effective communication throughout the Web project?

• A. Identify those individuals with power and influence over the project and what information they require.
• B. No action is required as the existing form of spontaneous informal
  communication is suitable for all project level and Solution Development Team members.
• C. As this is already common practice, assume all Solution Development
  Team members have effective communication skills.
• D. Mandate the use of email so that all communications are recorded for future reference.

Answer the following questions about the acceptance criteria within the project.
Decide whether the approach to setting and using acceptance criteria has been applied appropriately and select the response that supports your decision.
The objective of Solution Development Timebox B is to ensure that the front and east wings are finished and approved. The Project Manager has pointed out that acceptance criteria for this part of the solution need to be agreed.
Is this an appropriate action related to acceptance criteria?

• A. No, because the acceptance criteria for the Solution Development Timebox are just the amalgamation of the individual requirements ' acceptance criteria, with nothing extra.
• B. No, because the Solution Development Timebox objective will change if any new requirements emerge or any lower priority requirements are de-scoped.
• C. Yes, because it will be easier to set acceptance criteria for the Solution Development Timebox as a whole, rather than setting specific acceptance criteria for each individual requirement.
• D. Yes, because this will allow the Solution Development Team to focus on the quality of the Solution Development Timebox ' s deliverable as a whole, in order to keep focus on the business need.

The Change Manager is discussing the relocation of the Selco staff to the UniCo office with the Operations Director. They are using the SCARF framework of people ' s social experience to guide management actions. Answer the following questions about the use of David Rock ' s SCARF framework to increase the motivation for change.
Some of the employees of UniCo are unhappy that they have been given no choice in losing additional leisure space to accommodate the transferred Selco employees. The Change Manager has arranged for affected members to meet with the Selco employees at a social lunch.
Is this an appropriate approach to reward the brain in the need for ' autonomy, ' and why?

• A. No, because encouraging social interactions rewards the brain's need for ' relatedness. '
• B. Yes, because ' autonomy ' is best rewarded by listening and supporting affected staff.
• C. No, because ' autonomy ' is best rewarded by establishing clear change expectations.
• D. Yes, because inviting colleagues to interact will make staff feel less powerless.

As time goes by, there is an increase in Customer Services staff asking questions about how their skills development will be supported under the new structure and how they will influence decisions about the projects they will be assigned to work on.
Which is the MOST appropriate response from the Customer Service Director?

• A. Prepare presentations to all staff outlining the targets for the new structure.
• B. Define the approach and governance for the Customer Services projects.
• C. Support line leadership roles on how to include those asking the questions.
• D. Ask for the communications from the change teams to include the questions.

The Customer Services Manager used to work in a call center, answering customer calls. Concerned for staff wellness, this manager has decided to invite anyone who is finding the changes overwhelming to contact them directly so that they can arrange appropriate support.
Which preference does this behavior BEST display?

• A. iNtuiting.
• B. Sensing.
• C. Feeling.
• D. Thinking.