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Apple 9L0-412 : OS X Support Essentials 10.8 Exam
Exam Code: 9L0-412
Exam Name: OS X Support Essentials 10.8 Exam
Updated: Sep 30, 2026
Q & A: 86 Questions and Answers
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Apple 9L0-412 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: User Accounts and Security | - File and system permissions - User account types and management - Password policies and authentication |
| Topic 2: Installation and Configuration | - Software updates and system maintenance - System setup and initial configuration - OS X 10.8 installation methods and requirements |
| Topic 3: Applications and Processes | - Activity Monitor and process management - Application installation and management - Troubleshooting application issues |
| Topic 4: File Systems and Storage | - File sharing and permissions - Disk Utility and storage management - File system structure in OS X |
| Topic 5: Network Configuration and Services | - Network setup and configuration - Wi-Fi and Ethernet troubleshooting - Sharing services and connectivity |
| Topic 6: System Troubleshooting | - Performance troubleshooting - System logs and diagnostics - Startup and boot issues |
Apple OS X Support Essentials 10.8 Sample Questions:
Question #1
QUESTION NO: in the screenshot above?
- A. It is one of three hard disks in a RAID set.
- B. It is one of three stripes in a RAID set.
- C. It is one of three file systems on a partition.
- D. It is one of three partitions on a hard disk.
Correct Answer: D 🗳️
Question #2
You have a Mac OS X v10.6.8 computer that has several user accounts. If you install OS X Mountain Lion without first erasing the target volume, what will happen to the 10.6.8 operating system and the existing user accounts?
- A. The Installer replaces the 10.6.8 OS with Mountain Lion. It archives the user accounts, but they can be restored manually.
- B. The Installer archives the 10.6.8 OS and installs Mountain Lion. It maintains the user accounts.
- C. The Installer upgrades the 10.6.8 OS to Mountain Lion. It maintains the user accounts.
- D. The Installer erases the 10.6.8 OS and installs Mountain Lion. It archives the user accounts, but they can be restored manually.
Correct Answer: C 🗳️
Question #3
Which utility is on the OS X Recovery partition?
- A. Activity Monitor
- B. Console
- C. Boot Camp Assistant
- D. Firmware Password Utility
Correct Answer: D 🗳️
Question #4
Review the screenshot and answer the question below.
You downloaded an app using Safari. When you try to open the app, you see the message shown above. What is a possible explanation?
- A. The sandbox into which the app was downloaded by the quarantine system has become corrupted.
- B. Gatekeeper has recognized that the app was altered after it was signed.
- C. The certificate needed to decrypt this app cannot be found in the keychain.
- D. The app was signed using a certificate from an unknown authority.
Correct Answer: D 🗳️
Question #5
Review the screenshot from FileVault preferences, and then answer the question below.
If you click Enable User for the Logan White account, what is the effect?
- A. You are prompted immediately to enter the login password for the Logan White account, after which, Logan White will be able to unlock and decrypt the system disk, and restart the computer.
- B. You are prompted immediately to enter an administrator password, after which, the user of the Logan White account will be able to unlock and decrypt the system disk, and restart the computer.
- C. FileVault 2 is enabled immediately for the Logan White account, and FileVault begins encrypting the Logan White home folder.
- D. At next login, the user of the Logan White account will be prompted to enter the login password, after which, the user will be able to unlock and decrypt the system disk, and restart the computer.
Correct Answer: B 🗳️
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