Exam Code: 920-326
Exam Name: Nncds-symposium contact center poftfolio
Updated: Aug 10, 2026
Q & A: 73 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Call Routing and Queue Management | - Routing strategies
|
| Topic 2: System Administration | - Configuration and maintenance
|
| Topic 3: Agent and Supervisor Operations | - Agent configuration and behavior
|
| Topic 4: Symposium Contact Center Architecture | - System architecture and components
|
| Topic 5: Reporting and Performance Management | - Call center reporting tools
|
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