Cisco 640-461 : Introducing Cisco Voice and Unified Communications Administration

Pass 640-461 Exam Cram

Exam Code: 640-461

Exam Name: Introducing Cisco Voice and Unified Communications Administration

Updated: Sep 12, 2026

Q & A: 300 Questions and Answers

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Cisco 640-461 Exam Syllabus Topics:
SectionObjectives
Topic 1: Monitoring and Troubleshooting- Troubleshoot common Unified Communications issues
- Verify voice network operation
- Use diagnostic and monitoring tools
Topic 2: Cisco Unity Express Administration- Perform backup and maintenance tasks
- Configure voicemail features
- Manage users and mailboxes
Topic 3: Voice Gateways and Dial Plans- Connect to PSTN services
- Implement dial peers and dial plans
- Configure voice gateways
Topic 4: Cisco Unified Communications Manager Express- Configure IP phones and extensions
- Configure Cisco Unified CME
- Manage user and device settings
Topic 5: Cisco Unified Communications Fundamentals- Understand VoIP concepts and protocols
- Describe Cisco Unified Communications architecture
- Identify voice and IP telephony components
Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:
Question #1

An engineer is installing an IP phone in a remote location. When the engineer plugs the IP phone into the network, the phone does not power up. What is the first thing that should be checked?

  • A. Power over Ethernet switch
  • B. DHCP server
  • C. Cisco Unified Communications Manager Server
  • D. Cisco Unified Presence
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

After changes are made to an IP phone, which reset method is the fastest to bring the phone back into service?

  • A. shut and no shut
  • B. shutdown
  • C. reset
  • D. drop
  • E. restart
Reveal Solution  Discussion  0

Correct Answer: E  🗳️

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Question #3

When a phone that is registered as a Skinny Client Control Protocol device goes off hook, which counter gets incremented until it goes back on hook?

  • A. CallsActive
  • B. CallsInProgress
  • C. CallsAttempted
  • D. CallsCompleted
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

Can an IP phone be configured so that calls to that IP phone can be rerouted if the IP phone become unregistered?

  • A. No, if a phone is unregistered, the re-order tone is played to the caller
  • B. Yes, configuring Call Forward Busy Internal provides this coverage
  • C. Yes, configuring Call Forward Unregistered provides this coverage
  • D. No. the call is dropped at the gateway
  • E. Yes, configuring call forward All provides this coverage
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

When a user calls a Cisco Unified Communications Manager telephone and another call is already in progress on that telephone, the calling user sees incorrect line identification information. Which configuration item is at fault?

  • A. The line that was called cannot accept more than one call at a time.
  • B. The directory number exists in two partitions, but each line has different line identification information.
  • C. The call was forwarded to another directory number.
  • D. The calling user dialed the wrong number.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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