Hello, this is Eric, I just cleared 3306 exam.
Exam Code: 3306
Exam Name: Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam
Updated: Oct 01, 2026
Q & A: 65 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Avaya Quality Monitoring (AQM) Integration & Setup | 25% | - User roles, permissions, and access control - Recording modes and business rules configuration - Connecting ACR with AQM servers - AQM architecture and component interaction |
| Maintenance, Troubleshooting & Reporting | 20% | - Common issues and resolution procedures - System health monitoring and log analysis - Enterprise Reporting setup and report generation - Backup, restore, and software updates |
| Installation and Configuration | 30% | - Network configuration, NIC settings, and ports - Pre-installation requirements and preparation - Integration with Avaya Communication Manager and AES - Server installation and software setup |
| Avaya Contact Recording (ACR) Architecture | 25% | - Supported environments and integration options - System components and server roles - Deployment models: single-server, distributed, redundant |
A technician has just completed installing and configuring the Avaya Quality Monitoring application on a single server. The server has C and D drive. The application and the data content files are installed on the D drive. When trying to replay test calls, the technician finds the contacts have no audio.
Where on the Avaya Quality Monitoring server should the technician check to see if the files are being copied from the Avaya Contact Recorder server?
Correct Answer: A 🗳️
A technician has successfully completed installing the IBM Cognos Reports server. The
IBM Cognos Reports URL is launched, and the success of the installation needs to be
verified.
Which login credential should be supplied so the login can occur?
Correct Answer: B 🗳️
Which switch type must be configured for SIP recording on a standalone Avaya Contact Recorder?
Correct Answer: B 🗳️
A customer has installed two Network Interface Cards (NICs) on an Avaya Contact Recording server, and they are unable to capture Real-time Transport protocol (RTP) packets.
What are three possible reasons they are encountering this problem? (Choose three)
Correct Answer: B,C,D 🗳️
For an Avaya Quality Monitoring Server, which three items should be backed up? (Choose three)
Correct Answer: B,C,D 🗳️
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