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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A) after you install ACCOM
B) after you install the Microsoft SQLServer
C) after you selectACCCM services
D) afteryou install Microsoft Windows 2008 Server R2

2. The customer is installing Avaya Contact Center Control Manager (ACCCM) and plans on using the one-X Connector. The customer will be using a remote database for the one-X connector.
Which version of Microsoft SQL could the customer install on the remote server?

A) Microsoft SQL Server 2008Express, Standard/Enterprise Edition
B) Microsoft SQLServer2005EnterpriseEdition
C) Microsoft SQLServer 2005Express Edition
D) Microsoft SQLServer2005StandardEdition

3. The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?

A) ws_portal
B) witness
C) CRN_CS
D) ws_er

4. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)

A) Configuration Service
B) SecurityEngine
C) Provisioning Server
D) API Web Services
E) ACCCM Admin Web Interlace

5. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A) SQLServer2008 R2Express
B) .NETFramework4.0
C) Microsoft MVC
D) Microsoft Silverlight3.0

Solutions: