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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question 1

A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?

A. Allow agents to change their skill assignments.
B. Assign agentsinto ACCCM virtual groups.
C. Assign agents into organization chart teams.
D. Assign agentsinto an extension group.

Question 2

A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?

A. The ACCCM server Remote Desktop is disabled.
B. The 5022/5023 portTelnet or ssh is disabled in CM.
C. The ACCCM license file has expired.
D. A live user has already logged in to CM using similar login credentials.

Question 3

You have Installed Avaya Contact Center Control Manager (ACCCM) and you need to synchronize with the Communication Manager (CM) for the first time.
Which statement is true regarding the Synchronizer?

A. The Synchronizer can only be used as a sync service that synchronizes information on a daily basis.
B. Only the initial synchronization will be done from the Synchronizer windows application.
C. Only the initial synchronization will be done through the Web interface.
D. The synchronizer can be used for initial data migration only.

Question 4

What arc three advantages of the Audit Server? (Choose three.)

A. the ability to rollback the CM administration
B. auditing to a single field level
C. unlimited database entries
D. the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
E. abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
F. the ability to schedule delayed saves during maintenance hours

Question 5

A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)

A. You need to useaSolaris User.
B. The CMS Supervisor must beinstalledon the ACCCM Server.
C. You can connect to all versions of CMS with the Openlink driver.
D. If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.
E. If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.

Solutions: