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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.

A) 100
B) 50
C) 30

2. Which are four factors that influence Avaya IP Office Support Services (IPOSS) pricing? (Select four.)

A) Number of administrators
B) Duration of service
C) Level of service
D) Number of agent/supervisor licenses
E) Type of server

3. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business makes decentralized purchase decisions
B) The business' environment is complex, customized multi-vendor, highly scaled integration critical
C) The business uses limited customization. 1-2Vendors
D) The business makes centralized purchase decisions
E) The business has extensive internal IT support with outsourcing
F) The business has minimal IT support, and are risk adverse

4. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.
B) Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.
C) Can host both outbound campaigns and communication, as well as. selfserviceapplications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
D) They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.

5. When pitching the Avaya total solution to midmarket customers, which are key areas that are part of an Avaya total solution? (Select all that apply.)

A) Avaya Contact Center Solutions
B) Avaya Security
C) Avaya Networking
D) Avaya IP Office

Solutions: