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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /latest/accounts/3
B) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
C) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
D) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
E) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
F) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3

2. Which four view modes are available in the Report Editor?

A) Layout View
B) Database View
C) Report View
D) Design View
E) Graphical View
F) Data Set View

3. What must you set to enable the email channel?

A) EGW_AUTO_CONT_CREATE
B) EGW_SAVE_EMAIL_HEADERS
C) EGW_SECURE_UPDATE_ENABLED
D) EGW_UPDATE_BY_CREATE
E) EGW_ENABLED

4. What would you use for repetitive text with a single point of maintenance for any changes tothe text?

A) Merge field
B) Custom field
C) Variable
D) Custom object field

5. Which two statementsare true about the Organization object in Service Cloud?

A) It has a one-to-one relation with contacts.
B) It is required to create an incident.
C) It can be associated with incidents directly.
D) It is widely used in Business-to-Business scenarios.
E) It has a one-to-many relation with contacts.

Solutions: