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Cisco 100-140 : Cisco Certified Support Technician (CCST) IT Support
Exam Code: 100-140
Exam Name: Cisco Certified Support Technician (CCST) IT Support
Updated: Oct 08, 2026
Q & A: 649 Questions and Answers
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Cisco 100-140 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | CCST IT Support |
| Exam Number: | 100-140 |
| Available Languages: | Arabic, English, Chinese (Simplified), Japanese, French, Portuguese (Brazil), Spanish |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple Select, Scenario-based, Multiple Choice, Drag and Drop |
| Exam Price: | USD 125 |
| Passing Score: | 825 out of 1000 |
| Exam Duration: | 50 minutes |
| Related Certifications: | Cisco Certified Support Technician (CCST) Networking CCNA |
| Real Exam Qty: | 40-50 |
| Recommended Training: | Cisco CCST IT Support Official Cert Guide Cisco Networking Academy |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/ccst-it-support.html |
Cisco 100-140 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Hardware Issues | 17% | - Troubleshooting hardware faults, drivers and firmware updates - Ports, cables, components: identification, installation, upgrades - Safety procedures: ESD, electrical safety, fire prevention - Device information: hardware specs, OS details, network identifiers |
| Topic 2: Common Threats and Preventions | 16% | - Incident response: identify, investigate, escalate - Security threats: phishing, malware, spam, social engineering - Protection: passwords, scans, updates, user awareness |
| Topic 3: IT Support Job Tasks and Responsibilities | 17% | - Problem-solving process: define, collect info, analyze, implement, document - Documentation: problem description, troubleshooting steps, results recording - Help desk concepts: queue management, time management, ticketing systems, SLA, KPIs |
| Topic 4: Job Tools | 16% | - Knowledge bases, search, and documentation tools - Remote access software: use and security - System tools: Task Manager, System Information, Event Viewer, Activity Monitor |
| Topic 5: Connectivity and Resource Access Issues | 17% | - Email and client access: protocols, authentication, encryption - Shared resources: printers, folders, permissions, mapped drives - Connectivity troubleshooting: errors, latency, access denied - Network configuration: IP settings, DNS, gateway, Wi-Fi |
| Topic 6: Operating System and Application Issues | 17% | - Virtualization and cloud basics: concepts, providers, virtual machines - Windows, macOS, mobile OS: settings, updates, permissions, backup - Browser and collaboration tools: configuration, troubleshooting - Application installation, updates, patches, and compatibility |
Studying for the Cisco Certified Support Technician (CCST) IT Support Exam: Answers
Memorizing which option is correct works only until the question is reworded. Understanding the concept behind each 100-140 question lets you handle variations with confidence. Take notes as you practice, mark the key points, and your study sessions build real, durable knowledge.
The Cisco Certified Support Technician (CCST) IT Support practice questions are organized around the official exam objectives. Key topics include:
- Operating System and Application Issues (17%)
- Hardware Issues (17%)
- Job Tools (16%)
Questions across these topics span a range of difficulty levels, so both newer and experienced candidates find appropriate challenges.
You can register for the Cisco Certified Support Technician (CCST) IT Support exam through the official channels:
Many candidates combine practice questions with official training. Recommended options include:
The Cisco Certified Support Technician (CCST) IT Support exam contains 40-50 questions, and you will have 50 minutes minutes to complete them. Practicing within the same limits builds the pacing the real exam demands.
This package includes 649 practice questions for the Cisco Certified Support Technician (CCST) IT Support exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
The Cisco Certified Support Technician (CCST) IT Support exam is scored on a scale where 825 out of 1000 is required to pass, and the official exam fee is USD 125.
No formal prerequisites; open to all candidates
You can confirm the current eligibility requirements on the official 100-140 exam page before you register.
The Cisco Certified Support Technician (CCST) IT Support exam requires a score of 825 out of 1000 to pass, and the official registration fee is USD 125. Because the fee is significant, preparing thoroughly the first time is the practical choice.
Pass4cram respects customer privacy. Payment is handled through secure credit card processing, and your personal information is never shared with third parties without your permission. You can purchase the 100-140 package with confidence.
Cisco Certified Support Technician (CCST) IT Support Sample Questions:
Question #1
During a presentation, a user's wireless keyboard suddenly stops working. The keyboard was functioning properly earlier in the day.
What is the most likely solution to this problem?
- A. Connect the keyboard using a USB cable
- B. Install keyboard management software
- C. Adjust the keyboard's language settings
- D. Move the keyboard closer to the receiver
Correct Answer: D 🗳️
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Question #2
A technician has updated the company's antivirus software to mitigate recent security vulnerabilities, but the system still shows signs of potential compromise.
What should the technician do next?
- A. Assume that the antivirus update was not effective and remove it
- B. Restart all systems to see if that resolves the issue
- C. Inform management that the issue cannot be resolved
- D. Reassess the situation to determine if additional security measures are needed alongside the update
Correct Answer: D 🗳️
Explanation: Only visible for Pass4cram members. You can sign-up / login (it's free).
Question #3
What is a potential limitation when using generative AI in troubleshooting compared to predictive AI?
- A. Predictive AI is generally less accurate in forecasting than generative AI due to its reliance on historical data only
- B. Generative AI might produce novel solutions that, while innovative, may not always align with existing system protocols or tested solutions
- C. Generative AI is unable to assist in any capacity with data analysis or predictions
- D. Generative AI can only predict outcomes based on previously encountered scenarios
Correct Answer: B 🗳️
Explanation: Only visible for Pass4cram members. You can sign-up / login (it's free).
Question #4
A network technician is troubleshooting a new IPv6 deployment where end devices are only receiving link-local addresses.
What should be the technician's first step to ensure devices obtain global addresses?
- A. Confirm that the DHCPv6 server is configured to distribute global unicast addresses
- B. Check the physical connectivity of the end devices to the network switches
- C. Increase the subnet size on the network router
- D. Manually set a global unicast address on each end device
Correct Answer: A 🗳️
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Question #5
Which command can be used to force a background update of all Group Policy settings, including security settings, without logging off?
- A. gpupdate /force
- B. gpupdate /logoff
- C. gpupdate /boot
- D. gpupdate /sync
Correct Answer: A 🗳️
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