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IBM Tivoli Automation Sales Mastery Test v4 Sample Questions:

1. From the IDC study at 2009, what are the benefits of implementing a consolidated operations solution in the organization?

A) Both B & D
B) Speed up the service delivery by 37%
C) Reduce labor cost by 60%
D) Improve customer satisfaction by 20%
E) Reduce Expenses by 70%

2. What is a Business Service?

A) A way to get noticed from the management team.
B) A series of connections and resources to add value to the Line of business.
C) A Business Service is any end-user facing group of applications, middleware, security, storage, networks and other supporting infrastructure that enable an end-to-end business process, transaction, or exchange of information.
D) All of the above.

3. What are the attributes of a solution that helps control and automate tasks of the IT environment?

A) Increasing the amount of components to monitor.
B) Both A & B
C) Reducing events.
D) Leveraging existing tools.
E) Correlation across management domains.

Solutions: