IBM 000-586 : IBM Case Manager V5.1

Pass 000-586 Exam Cram

Exam Code: 000-586

Exam Name: IBM Case Manager V5.1

Updated: Sep 10, 2026

Q & A: 132 Questions and Answers

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IBM 000-586 Exam Syllabus Topics:
SectionObjectives
Topic 1: IBM Case Manager Overview- Case Management Concepts
  • 1. Case properties and data model
    • 2. Case lifecycle and case structure
      - IBM Case Manager Architecture
      • 1. Content Engine and Process Engine integration
        • 2. ICM components and services
          Topic 2: Administration and Deployment- System configuration
          • 1. Security configuration
            • 2. Environment setup
              - Deployment and maintenance
              • 1. Monitoring and troubleshooting
                • 2. Solution deployment lifecycle
                  Topic 3: Integration and APIs- Enterprise integration
                  • 1. Workflow and BPM integration
                    • 2. Content repository integration
                      - REST and API integration
                      • 1. External application integration with ICM APIs
                        • 2. Case creation via services
                          Topic 4: Solution Design and Development- User interface configuration
                          • 1. Workplace XT / Case Manager Builder usage
                            • 2. Work areas and widgets
                              - Solution design principles
                              • 1. Solution templates and case types
                                • 2. Case activities and tasks
                                  IBM Case Manager V5.1 Sample Questions:
                                  Question #1

                                  How do custom actions added in the Case Toolbar appear?

                                  • A. As a single button with a configurable name/title.
                                  • B. As hyperlinks to each action.
                                  • C. As individual buttons.
                                  • D. As a "More Actions" button.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #2

                                  How do you configure who is allowed to create a case in a production environment?

                                  • A. In FileNet Enterprise Manager, setting the Case Folder case type security to include Create Instance permission for the user.
                                  • B. In Case Builder, including the user in the Manage Solutions \ Solution \ Case Type \ Case Creators dialog.
                                  • C. In Case Manager Administration Client, configure and run the Configure Production Environment task with settings to allow create case for the user.
                                  • D. In the Mashup Center Space Manager, using the Share function to include the user in the Edit List.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #3

                                  What is the recommended way to manage security of cases?

                                  • A. Allowing the user to set the security manually using the IBM Case Client.
                                  • B. Using P8 Class security and inheritance.
                                  • C. Using a custom event handler to set the case security on newly created cases.
                                  • D. Launching workflow for new cases and setting the case security using CE operations.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Question #4

                                  Which two components are optional add-on licenses with the IBM Case Manager core product offering? (Choose two.)

                                  • A. IBM Forms
                                  • B. WebSphere Process Server
                                  • C. IBM Case Analyzer
                                  • D. Content Search Services
                                  • E. IBM FileNet eForms
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,B  🗳️

                                  Question #5

                                  Which service within IBM BPM can ICM utilize within an enterprise solution?

                                  • A. The Process Center having the ability to centrally store process definitions.
                                  • B. The BPMN and BPEL Language definitions within ICM Tasks.
                                  • C. The WebSphere Application Server Platform that IBM BPM is running on.
                                  • D. The Process Server's deployment capabilities.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

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