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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. What is the purpose of the 'deployment management' practice?

A) To make new or changed services available for use
B) To set clear business-based targets for service performance
C) To move new or changed components to live environments
D) To ensure services achieve agreed and expected performance

2. Which practice balance management of risk with maximizing throughput?

A) Change enablement
B) Incident management
C) Problem management
D) Continual improvement

3. Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

A) Service request management
B) Service desk
C) Change control
D) IT asset management

4. Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

A) Service desk
B) Incident management
C) Problem management
D) Continual improvement

5. Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

A) Service transition
B) Service operation
C) Continual service improvement
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D) Service strategy

Solutions: