EXIN ITILSC-SOA : ITIL Service Capability Service Offerings and Agreements

Exam Code: ITILSC-SOA

Exam Name: ITIL Service Capability Service Offerings and Agreements

Updated: Jul 29, 2026

Q & A: 14 Questions and Answers

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What is the duration of the ITILSC-SOA Exam

Format: Multiple choices, multiple answers
Length of Examination: 90 minutes
Passing Score: 28 marks

Conclusion

The ITILSC-SOA exam is all about achieving high satisfaction levels among customers. When there is a deep comprehension of IT solutions, governing policies, processes, and the definition of a service strategy for IT, there will be an excellent delivery of services and achievement of business goals.

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Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements

EXIN ITILSC-SOA Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Service Portfolio Management	15%	- Business case and investment justification - Portfolio structure and categorization - Pipeline, service catalogue and retired services
Topic 2: Supplier Management	10%	- Supplier categories and contracts - Evaluation, selection and performance monitoring - Contract management and renewal
Topic 3: Financial Management for IT Services	15%	- Cost models and ROI calculation - Budgeting, accounting and charging - Pricing and value demonstration
Topic 4: Service Catalogue Management	15%	- Structure, content and maintenance - Integration with other processes - Business and technical views
Topic 5: Introduction to Service Offerings and Agreements	10%	- Purpose, objectives and scope of SOA - Key concepts and value to business - Relationship with ITIL service lifecycle
Topic 6: Demand Management	10%	- Patterns of business activity - Link to capacity and service portfolio - Influencing and managing demand
Topic 7: Roles, Responsibilities and Implementation	5%	- Key roles in SOA processes - Technology and tool considerations - Challenges and critical success factors
Topic 8: Service Level Management	20%	- SLAs, OLAs and underpinning contracts - Negotiation, monitoring and reporting - Review and improvement of service levels

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