Avaya 6202 : Avaya Aura(TM) Contact Center Implementation Exam

Pass 6202 Exam Cram

Exam Code: 6202

Exam Name: Avaya Aura(TM) Contact Center Implementation Exam

Updated: Jul 31, 2026

Q & A: 65 Questions and Answers

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Avaya Aura Contact Center Implementation 6202 Exam

Avaya Aura Contact Center Implementation 6202 Exam is related to Avaya Implementation Professional Specialist Certification. This exam validates the ability to describe your Avaya platform and the integration with a ACC component identify the server hardware requirements for Avaya a contact center installation. It also deals with the ability to configure the Microsoft Windows Server 2012 Operating System for an ACC installation and explain how to perform a database backup and restore database files. Contact Center Managers and Contact Center Administrators usually hold or pursue this certification and you can expect the same job role after completion of this certification.

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What is the duration of the 6202 Exam
  • Passing Score 68%
  • Length of Examination: 90 minutes
  • Number of Questions: 65
  • Format: Multiple choices, multiple answers
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Avaya 6202 Exam Syllabus Topics:
SectionObjectives
Troubleshooting and Maintenance- System monitoring and issue resolution
  • 1. Performance monitoring basics
    • 2. Log analysis and diagnostics
      Installation and Configuration- System setup and initial configuration
      • 1. Software installation procedures
        • 2. Basic system parameter configuration
          Agent and Queue Administration- Agent configuration and management
          • 1. Queue setup and management
            • 2. Agent login and skill assignment
              Routing and Call Flow Management- Contact routing logic
              • 1. Call vectoring and scripting basics
                • 2. Skill-based routing configuration
                  Avaya Aura Contact Center Architecture- Core components and system architecture
                  • 1. Contact Center server components overview
                    • 2. Deployment models and topology
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